Delivery Policy

Last updated: November 2026

Delivery area

We offer same-day delivery across New York City’s five boroughs (Manhattan, Brooklyn, Queens, the Bronx and Staten Island) and Long Island. Delivery times depend on demand, traffic and your location; we give you an estimated time when your order is confirmed.

Hours

Open daily, 10 AM – 12 AM.

Delivery times and scheduling

Most orders arrive fast. Please allow up to 1–2 hours for us to process and deliver an ASAP order. Prefer not to wait? Choose “Schedule for later” at checkout and pick a day and a 1-hour delivery window between 10 AM and 12 AM.

Delivery fees

Delivery is free on orders over $100. Any fee for smaller orders is shown at checkout before you place your order.

Payment

Cash on delivery only. Please have the exact amount or close to it ready.

Age and ID

You must be 21 or older. A valid government-issued photo ID matching the name on the order is checked at delivery. We cannot hand over orders to anyone under 21, anyone without valid ID, or anyone who appears intoxicated.

Missed deliveries and changes

Need to change or cancel an order? Call or text (646) 655-8282 or email info@kpaxnyc.com as soon as possible.